Frequently Asked Questions


Q. What is ConnectHome? What is the difference with ConnectHomeusa (formerly connecthome nation)?

A. ConnectHome is a pilot program that was launched by the White House and U.S Department of Housing and Urban Development (HUD) in 2015. ConnectHome works with 28 pilot communities across the nation to narrow the digital divide for K-12 families living in public housing.

ConnectHomeUSA builds upon the success of the ConnectHome pilot by expanding to reach new communities with digital inclusion best practices and resources provided by our numerous stakeholders to help their residents get connected. Under the leadership of national nonprofit EveryoneOn, ConnectHomeUSA aims to reach 100 new communities by 2020 with a potential impact of connecting 350,000 residents.


Q. How will communities apply for ConnectHomeusa?

A. The application for the 2017 ConnectHomeUSA community cohort is currently closed. It will reopen for the 2018 community cohort on July 16th, 2018.

Q. How many communities can join? What happens if my community is not selected?

A. ConnectHomeUSA has a goal of reaching 100 communities by 2020. Beginning in 2017, interested communities will be admitted in cohorts of 30, 35, and 35 in 2017, 2018, and 2019 respectively.

ConnectHomeUSA is built on the concept of open source learning. Even if a community is not chosen to participate in ConnectHomeUSA, we are committed to sharing the best practices we learn along the way by publishing the ConnectHome playbook, case studies, and relevant resources on the new ConnectHomeUSA 'best practices' page for any and all to come and learn about how to start a digital inclusion campaign in their community.

Following this model many of our stakeholders have opened eligibility for their offers to all HUD-assisted residents meaning any public housing authority (PHA) or housing developer in the United States would be able to take advantage of them. These resources are noted on our website with detailed instruction for how to get started.

Q. What is required of communities to join?

A. Communities that apply and are admitted will be committing to the following:

  1. Assigning dedicated staff from the housing provider to serve as ConnectHomeUSA lead

  2. Joint letter of participation from the housing provider and the city

  3. Working towards yearly internet adoption, device, and training goals

  4. Quarterly internal progress reports

  5. Annual public progress updates

  6. Regional/National summit attendance

  7. Semi-annual success stories

Q. What do communities that enroll receive?

A. Communities that are selected to enroll will receive:

  1. Access to stakeholder commitments;

  2. Continued assistance with stakeholder negotiation by EveryoneOn as communities seek to add new stakeholders to the initiative

  3. Monthly webinars with EveryoneOn for help with local efforts and best practices;

  4. Access to a mentorship community to help guide progress

  5. Access to the Digital ConnectHomeUSA Platform, which will include resources and collateral created for ConnectHomeUSA and would serve as a space for communities to connect, ask questions, and collect data.

Q. What will happen with the original ConnectHome pilot communities?

A. The 28 communities that participated in the pilot program with HUD will have the opportunity to enroll in ConnectHomeUSA at the end of their commitment to HUD's demonstration pilot as a participant or mentor community.

Q. What is a mentor community?

A. New communities would be given access to a mentorship network that consists of communities that have been in the program for at least one year and commit to serving as a resource. These mentors will be chosen based on their willingness to serve, coupled with their status as a high performing ConnectHome community.

Q. Is there funding attached to acceptance into ConnectHomeusa?

A. While the team at ConnectHomeUSA will be working to raise philanthropic resources, there is no guaranteed or designated funding for ConnectHomeUSA communities. However, this need not stop communities from proceeding with the work of closing the digital divide in their HUD-assisted housing population. Multiple ConnectHome pilot communities have made great gains in connecting their residents without additional outside resources.

Q. Is ConnectHomeusa open to residents in all types of HUD-assisted housing (public housing, multifamily, Section 8)?

A. Yes, any resident in any type of HUD-assisted housing is eligible to be served by the stakeholder commitments that are part of ConnectHomeUSA. In the first phase of ConnectHomeUSA, any communities that wish to serve multi-family and Section 8 housing residents are welcome to do so. They would just need to indicate such on their application and their means for accomplishing that goal. Please note that at this time ConnectHomeUSA is not accepting providers with Low-Income Housing Tax Credit (LIHTC) units, we will review program requirement each year and update accordingly. For any additional questions, contact us

Q. Can a state apply to ConnectHomeusa as a whole?

A. Yes, any state that is looking to join ConnectHomeUSA may apply. The requirements on reporting would remain the same for the applicant points of contact, which must include a representative from the governor’s office and the state housing director (or equivalent position where applicable).

Q. Can Privately owned/multi-family housing developers apply to ConnectHomeusa?

A. Yes, privately owned/multi-family housing developers are eligible and encouraged to apply.

Q. Can Privately owned/multi-family housing developers apply to ConnectHomeusa if they operate in multiple geographies?

A. Yes, privately owned/multi-family housing developers that operate in multiple geographies are eligible and encouraged to apply, however they must meet the requirements for each geography and include all information in the original application submission to be considered.

Q. Will ConnectHomeusa accept multiple applications from one city/geography (PHA + Multi-family + second multi-family)?

A. ConnectHomeUSA will only accept one application per geography, however, if groups want to form a coalition to work together and apply as one, this is permissible.


Q. Who are the stakeholders (nonprofits, internet service providers, others) involved in ConnectHomeusa?

A. The list of stakeholders participating in ConnectHomeUSA is as follows:

  • ABC Mouse by Age of Learning

  • American Library Association

  • AT&T

  • Best Buy

  • Boys and Girls Clubs of America

  • CollegeBoard

  • Comcast

  • Common Sense Media

  • Cox Communications

  • E-stewards

  • FreeGeek

  • KANO, Inc.

  • GitHub

  • National Housing Conference

  • T-mobile

Q. How can a corporation/nonprofit get involved in ConnectHomeusa?

A. Corporations and nonprofit who are interested in joining ConnectHomeUSA and providing resources to our communities can do so by filling out an application under our ‘stakeholders’ page. There you will find links to applications for Internet service providers (ISPs) and non-ISP stakeholders (device providers, digital literacy partners, etc).

Q. What are the requirements for ConnectHomeusa stakeholders?

A. ConnectHome stakeholders who apply and are accepted are committing to the following:

  1. Providing service to ConnectHomeUSA residents in participating communities in their coverage area (including where possible taking part in on the ground coordination events

  2. Monthly check-ins with the ConnectHomeUSA national staff

  3. Quarterly reporting on progress in engaging ConnectHomeUSA communities and data on resident impact

  4. Attendance at the ConnectHomeUSA annual summit

Q. What types of corporations/nonprofits are eligible to join ConnectHomeusa?

A. ConnectHomeUSA is committed to providing a variety of stakeholder offers that can help resident thrive in today’s digital society. This includes groups that service our core three digital inclusion metrics: Internet connectivity, devices, and digital literacy, as well as content partners train residents in the following topics:

  • College readiness/K-12 education

  • Workforce development

  • Online health resources

  • Financial literacy


Q. How can I found out about digital inclusion resources if my community is not participating in ConnectHomeusa?

A. We at EveryoneOn are working to eliminate the digital divide by making high-speed, low-cost Internet service and computers, and free digital literacy courses accessible to all unconnected Americans. We aim to leverage the democratizing power of the Internet to provide opportunity to all Americans – regardless of age, race, geography, income, or education level.

Following this model we have created a page for residents to learn more about their options for Internet service, devices, digital literacy, and educational content. To get there please visit our ‘residents’ page.